Find answers to frequently asked questions about our services, billing, and technical setup.
Tier Pass is our flagship service that helps traders become funded. We provide a proprietary Expert Advisor (EA) that you install on your MetaTrader platform. The EA trades your prop firm challenge account automatically, following our proven strategy with a 94% success rate.
You maintain full access to your account at all times — we never request your login credentials. The EA operates directly on your platform.
Tier Pass is compatible with a wide range of leading prop firms, including:
If your prop firm isn't listed, contact us — we may still be able to help as long as they support EA trading on MT4 or MT5.
Tier Pass works exclusively with MetaTrader 4 (MT4) and MetaTrader 5 (MT5). Your prop firm challenge must be on one of these platforms and must allow the use of Expert Advisors.
On average, challenges are passed within 7 to 21 trading days. The exact timeframe depends on market conditions, the specific challenge rules, and the account size. Our EA is designed to trade safely and consistently rather than rush to hit targets.
If the challenge fails due to our EA's performance, you will receive a full refund of the Tier Pass service fee. You have 30 days from the date of purchase to request a refund.
After purchasing Tier Pass, you'll find the EA files and a complete setup guide directly in your TierAlba Dashboard under the Experts section. The guide walks you through the full installation process step by step.
If you run into any issues or prefer hands-on assistance, you can book a free Zoom consultation with our team and we'll help you set everything up.
No. Each Tier Pass license is valid for one account only. One Tier Pass purchase = one challenge account. If you need to pass multiple challenges, you'll need to purchase a separate Tier Pass for each account.
Yes — all the prop firms listed on our supported list explicitly allow the use of Expert Advisors on MT4 and MT5. Before purchasing, we recommend double-checking your specific challenge rules to confirm EA usage is permitted.
Tier Manage is our funded account management service. After passing your prop firm challenge — whether through Tier Pass or on your own — you can keep our EA active on your funded account to generate consistent profits.
The EA manages your account using professional risk management strategies. You maintain full access and control of your account at all times.
We offer three management tiers, each with different performance targets:
These are performance-based targets, not guaranteed within a fixed timeframe. Actual results depend on market conditions and are achieved through safe, disciplined trading.
The setup process is the same as Tier Pass. You'll find the EA files and setup guide in your TierAlba Dashboard. If you've already completed a Tier Pass challenge, the EA is already installed — you simply continue using it on your funded account.
Need help? Book a free Zoom consultation from the Dashboard and our team will walk you through it.
The drawdown parameters are fully configurable to match your prop firm's rules. Our team will help you set the appropriate risk limits based on your specific account requirements during the setup process.
Yes. Once your broker is connected, you can monitor all open and closed trades, equity curves, drawdown, and performance stats in real time from your TierAlba Dashboard. The data syncs automatically every few seconds.
Absolutely. You have full control. You can disable or remove the EA from your MetaTrader platform whenever you wish. You can also disconnect from the Dashboard. There are no lock-in periods.
We manage funded accounts starting from €5,000 and up. There is no upper limit, but most of our clients operate accounts between €5K and €200K.
No — never. We do not access, request, or store your trading account credentials under any circumstances. The EA runs locally on your MetaTrader platform. Your account, your control.
TradesAlba offers two subscription tiers:
Standard Plan (€49.99/mo):
Pro Plan (€119.99/mo):
Both plans are available monthly or annually (save 35% on yearly billing).
Signal frequency varies based on market conditions. We prioritize quality over quantity — we only send signals when there are high-probability setups. Some days may have multiple signals, others may have fewer. Our focus is on consistency and profitability.
We cover a wide range of markets including:
Signals are delivered through multiple channels:
We don't offer a free trial, but we do offer a 7-day money-back guarantee. If you're not satisfied with the service within the first 7 days of your subscription, you can request a full refund — no questions asked.
Both plans include signals, AutoTrade, journal, and calculator. Here's what Pro adds:
Both plans are available as monthly or annual subscriptions (save 35% yearly).
We accept the following payment methods:
Card & Digital Payments (via Stripe):
Cryptocurrency (Tier Pass & Tier Manage only):
TradesAlba subscriptions (Standard & Pro) are only available via card/Stripe payments.
No. All payments made via cryptocurrency are final and non-refundable. By choosing to pay with crypto, you acknowledge that the transaction is irreversible.
The only exception is a verified technical error on our end — for example, if your payment was received but the service was never activated, or if there was a duplicate charge. In such rare cases, we may issue a manual refund in USDT (TRC-20) at our discretion.
Yes. All subscriptions (Tier Manage and TradesAlba) can be cancelled at any time. Once cancelled, your subscription will remain active until the end of the current billing period. No further charges will be made.
Our refund policy varies by service:
For full details, see our Refund Policy page.
Tier Pass is a one-time payment per challenge. Tier Manage and TradesAlba are recurring subscriptions (monthly or annual, depending on the plan you choose). You'll be charged automatically at the start of each billing cycle unless you cancel.
All payment receipts and invoices are sent automatically to your email address via Stripe after each successful payment. You can also access your billing history through the Stripe customer portal.
Creating an account is free and takes less than a minute. Simply go to the Login page, click "Create Account", and fill in your details. You'll have immediate access to the Dashboard.
On the login page, click "Forgot password?" and enter your email address. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it in your inbox.
In your TierAlba Dashboard, go to the Broker section. You'll find a simple form to enter your MetaTrader account details using your investor (read-only) password. This connection is read-only — we can view your trading data for analytics but never place or modify trades.
The sync happens automatically and updates your Dashboard with real-time trade data, equity curves, and performance metrics.
Yes. The TierAlba Dashboard is fully responsive and works on all devices — desktop, tablet, and mobile.
You can also install it as an app on your device for a native-like experience with faster loading and push notifications:
A dedicated mobile app for iOS and Android is also in development.
You can reach our support team through multiple channels, all accessible from the Support section of your Dashboard:
Our team is available 24/7 and typically responds within a few hours.
AutoTrade is our automatic signal copier. It's an Expert Advisor (EA) for MetaTrader 5 that reads trading signals from your TierAlba Dashboard and copies them directly to your trading account — automatically, with no manual intervention.
The EA polls the server every 10 seconds for new signals and opens trades with your configured lot size or risk percentage, including stop loss and take profit levels.
Setting up AutoTrade takes just a few minutes:
You can also book a free Zoom session from the Dashboard and we'll install everything for you.
You can configure AutoTrade to copy Free signals only, Pro signals only, or both. This is set in the EA Inputs tab when you attach the EA to a chart. You can also set maximum open trades, lot size, risk percentage, and spread filter.
Yes. AutoTrade supports two modes:
We recommend using Risk % mode with 0.5–1.0% per trade for consistent risk management.
AutoTrade runs as long as your MetaTrader 5 is open with AutoTrading enabled. If you close MT5, the EA stops polling for signals.
For true 24/7 operation, we recommend running MT5 on a VPS (Virtual Private Server). Many brokers offer free or low-cost VPS services. This way, AutoTrade runs even when your computer is off.
We offer three proprietary invite-only indicators for TradingView:
Standard plan includes 1 indicator (Sniper). Pro plan includes all 3.
From your Dashboard, go to the Indicators section. Click "Get Access" on the indicator you want and enter your TradingView username. Our team will add you to the indicator's access list within 24 hours.
Once granted, you'll find the indicator in TradingView under Indicators → Invite-Only Scripts.
Risk Guardian is a real-time risk monitoring suite built into the Dashboard (Pro plan). It includes:
All thresholds are fully configurable to match your specific prop firm rules (daily DD%, max DD%, profit target%).
The Trading Journal lets you log every trade with detailed data — pair, direction, lots, entry/SL/TP, P/L, risk %, setup type, timeframe, and your emotional state.
Key features:
Every TierAlba user gets a unique referral code and link. Share it and earn 15% commission on every purchase made by people you refer.
Push notifications let you receive alerts even when the Dashboard is closed. To enable them:
You can configure which notifications you receive:
Push notifications work on Chrome, Edge, and Firefox. On iOS, you need to install the app via "Add to Home Screen" in Safari first.
Every Expert Advisor (Tier Algo Gold, Tier Algo US100, AutoTrade) requires a unique license key to run. This key links the EA to your TierAlba account.
Each license key is tied to one MT account. The first time the EA runs, it binds to that account number. You can view your active keys, MT account bindings, and verification counts from the Dashboard.
These are live tools on your Dashboard overview:
Both update automatically — no action needed from you.
The calculator helps you determine the exact lot size for any trade based on your risk tolerance. It supports:
Enter your account balance, risk %, entry price, and stop loss — the calculator gives you optimal lot size, pip value, margin required, potential profit, commission, and a risk level indicator.
Our support team is available 24/7. Reach out anytime from your Dashboard.