This Refund & Challenge-Guarantee Policy ("Policy") applies to all Tier Alba products and services, including but not limited to Tier Manage, Tier Pass, and TradesAlba.
Payments are generally non-refundable, except in the limited circumstances expressly described in this Policy.
All refund requests must be submitted within 30 calendar days from the date of purchase. No refunds will be available after this period.
If the bot is not installed on your account within 14 calendar days after payment, Tier Alba will issue a 100% refund.
Installation is deemed complete once you receive confirmation that the bot is active on your agreed trading platform.
The average time to pass a challenge ranges from 7 to 21 trading days. Adverse market conditions may extend this period up to four weeks.
This commitment becomes void if you:
A refund is only possible if verifiable evidence demonstrates that a loss was caused directly by the bot's strategy while all Tier Alba instructions were correctly followed.
Tier Alba reserves the right to request full access to your account history and statements to verify compliance with all requirements.
Accepted Payment Methods: Credit/debit card payments, Klarna, and cryptocurrency (USDT, BTC — available for Tier Pass and Tier Manage only).
Refund Channel: Approved refunds are credited only to the original payment method used for purchase.
Processing Time: Refunds are processed within 5–10 business days after approval.
Exceptions: In the rare event of a verified technical error on our end (e.g., payment received but service never activated, duplicate charge), TierAlba may, at its sole discretion, issue a refund or service credit. Such exceptions require:
Any approved crypto refund will be processed manually in USDT (TRC-20) to a wallet address provided by the client, within 10 business days.
Email: [email protected]
Your refund request must include:
Tier Alba will acknowledge receipt of your refund request within 3 calendar days.
TradesAlba offers a 7-Day Money-Back Guarantee on TradesAlba Pro and related signal/educational services. You may request a full refund within 7 days from the date of purchase without providing a reason, provided all conditions below are met.
Your refund request is valid only if all of the following conditions are met:
Email: [email protected]
Your email must include: full name, email address used for the purchase, purchase date, and reason for the request.
Refunds are processed within 5–10 business days and issued to the original payment method. Payment provider fees are non-refundable.
Tier Alba reserves the right to refuse or revoke refunds if you provide false or misleading information, abuse this policy with repeated or unfounded claims, or share, resell, or distribute the service or software without authorization.
Tier Alba reserves the right to modify this Policy at any time without prior notice. Changes will not affect purchases already completed at the time the modifications take effect.
Tier Alba and TradesAlba provide software, tools, signals, and services for informational and educational purposes only. Use of our products is at your sole risk. We are not responsible for any direct or indirect financial losses resulting from the use of the bot, signals, or any other services. While our goal is to help clients pass proprietary firm challenges and improve their trading, no guarantee of 100% success or profit is provided under any circumstances. Past performance is not indicative of future results.
For questions or concerns about this Policy, please contact:
Email: [email protected]
Website: www.tieralba.com